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Field Service Engineer Lead

1 posizioni aperte

Nagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where scalability, efficiency, sustainability, and ethics can finally go hand in hand.

Our first product, SydLab OneTM, pioneers the field of Organism-on-Chip technologies, a new class of laboratory devices enabling the discovery and testing of new drugs and chemicals using microorganisms instead of traditional animal tests.

As a consequence of our recent financing round and our ambitious growth plans, we are now seeking talented individuals to join our team and be part of our groundbreaking journey.

As an Field services Engineer Lead, you will play a crucial role in providing support to our clients, ensuring the optimal performance of our products, and fostering strong relationships to drive customer satisfaction. This role requires a diverse skill set encompassing mechanical, electrical, and electronic expertise, along with a proactive and positive mindset.

●        Priority Management : Effectively manage and prioritize multiple customer requests, ensuring timely and efficient resolution of issues. Balance urgent and routine tasks to meet customer needs while maintaining high standards of service quality.

●        Troubleshoot and resolve technical issues: Diagnose, troubleshoot, and resolve complex technical issues related to our products and services. Provide timely and effective solutions to minimize downtime and ensure customer satisfaction

●        Documentation and Methodology: Create and maintain detailed documentation & process, including guidelines and standard operating procedures for troubleshooting and maintenance. Ensure all documentation is up-to-date and easily accessible for both customers and internal teams.

●        Periodic maintenance : Conduct scheduled preventive maintenance on our products installed at customer sites to ensure their longevity and optimal performance.

●        Customer training and support : Deliver on-site training and guidance to customers on the proper use and maintenance of our products. Help customers understand best practices and provide them with the necessary tools and knowledge to avoid future issues.

●        Relationship building : Establish and maintain strong, professional relationships with customers, demonstrating excellent interpersonal and communication skills. Be approachable, empathetic, and responsive to their needs and concerns.

●        Collaboration with R&D : Work closely with our Research & Development team to share ideas and recommendations for product improvements and new features based on customer feedback and your field experience. Contribute to the development of next-generation products that meet and exceed customer expectations.

●        Manufacture equipment : Manufacture the assembly , sub assembly and all the equipment by following technical drawings. Utilize mechanical, electrical, and electronic skills to ensure precise assembly and functionality.

What we offer :

An innovative, dynamic and fast-paced work environment where you can make a significant impact and experience rapid and substantial professional growth.

Access to unique technology and a compelling value proposition that sets us apart in the market.

An exceptionally motivating position with daily exposure to world-class innovation within your field of expertise. 

A dynamic and multi-disciplinary team of passionate professionals, sharing ideas and collectively driving science and innovation forward.

A tangible contribution to create a better future for biological testing and replace old school animal tests.

 

 


Saint-Sulpice, Svizzera
Operations
Fisso

Territory Manager Central Europe

1 posizioni aperte

About The Role

Nagi Bioscience is a pioneering high-tech start-up developing NextGen laboratory equipment to unlock the full potential of alternatives to animal testing. Our Organism-on-Chip technologies enable your customers to accelerate the transition to the new era of biological testing: faster, more efficient, scalable, sustainable, and ethical. 

Our new product SydLab™ One constitutes the first fully automated platform for safety and efficacy screening on micro-organism (Caenorhabditis elegans) within our patented Organism-on-Chip microfluidic technology. SydLab™ One offers to: cut R&D costs, speed up decision-making processes during early discovery stages (e.g. predictive toxicity testing of chemicals, pre-clinical research, and lead optimization), enhance the overall predictivity of substance screening. Our SydLab™ software solution relies on artificial intelligence to automate data analysis and interpretation.

As Territory Manager for Central Europe, you will be leading this revolution through the sale of the SydLab™ One platform and reagents in Germany, Austria, Switzerland, Poland, Czech Republic, and Hungary. Using your strong biology knowledge, you will be able to demonstrate technical credibility and effectively consult with customers, helping influence key decisions on technology and product choices. Leveraging your proven business acumen to build successful account and territory plans, you will translate territory strategy into business results.

What You Will Be Doing

  • Owning our commercial execution in Central Europe (Germany, Austria, Switzerland, Poland, Czech Republic and Hungary)
  • Evangelize our cutting-edge solution and technology
  • Demonstrate technical credibility to consult with customers on our technology!
  • Execute exceptional funnel management skills with strong hunting/prospecting and closing skills
  • Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
  • Align and tune our business plan to meet or exceed business goals for your territory
  • Understand the scientific projects and business needs of the customer to win the business
  • Consistently and accurately manage the sales process (including sales forecasting, pipeline management, and sales tracking through the use of the Odoo CRM system)
  • Develop and maintain current knowledge of the markets, products, and buying practices required to effectively compete in your territory
  • Employ outstanding communication skills in order to keep both internal and external stakeholders informed
  • Utilize product and application knowledge to successfully conduct selling presentations and close instrument and reagent sales
  • Liaise fully with the marketing team to design and execute short and long term marketing campaigns
  • Represent Nagi at trade shows, conferences and events as appropriate.

 Requirements

  • Master’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience
  • Demonstrable previous multi-year sales experience in Life Science
  • Ability to travel as needed to be successful in this field-based role
  • Proven success in selling capital equipment
  • Strong desire to win business and establish long term customer relationships
  • Work cooperatively with colleagues to foster a positive company culture
  • Fluent in French & English

About Nagi Bioscience

Nagi Bioscience SA is a Swiss limited company registered in January 2019, spin-off of the Swiss Federal Institute of Technology in Lausanne (EPFL) and based at the EPFL Innovation Park in Lausanne. Nagi develops innovative laboratory equipment for pharmaceutical and chemical R&D, allowing automated safety/efficacy testing of substances (e.g. drugs, cosmetics, chemicals, etc.) using micro-organisms (C. elegans). Nagi’s vision is to accelerate the transition to the new era of biological testing: faster, more efficient, scalable, sustainable, and ethical.

 


Remote
Sales & Marketing
Fisso

Manufacturing Technician

1 posizioni aperte

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Saint-Sulpice, Svizzera
Operations
Fisso

We are a team of passionate people whose goal is to accelerate science through disruptive products. We develop technologies for the the future of biological testing: scalable, efficient and ethical.